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FAQ
Frequently Asked Questions
Why SOLSTYS ?
SOLSTYS jewelry is designed to combine beauty, durability, and everyday wearability.
Our pieces are crafted from carefully selected materials such as stainless steel, natural gemstones, and 18K gold plating, ensuring long-lasting shine and comfort.
Every design is created to feel effortless, personal, and timeless, so your jewelry becomes part of your everyday story.
Materials & Quality
What materials are your jewelry made from?
SOLSTYS jewelry is crafted from durable stainless steel, 18K gold plating, and natural gemstones.
These materials are carefully selected to ensure your pieces are long-lasting, comfortable to wear, and resistant to everyday life.
Is your jewelry waterproof ?
Most SOLSTYS pieces are water-resistant and tarnish-resistant, making them perfect for daily wear.
You can wear them confidently through busy days, travel, and everyday moments.
Will my jewelry tarnish ?
SOLSTYS jewelry is made with high-quality stainless steel and gold plating, designed to resist tarnishing and everyday wear.
Our pieces are water-resistant, durable, and made to keep their shine, so you can wear them confidently through daily life.
Is your jewelry hypoallergenic ?
Yes. Our stainless steel jewelry is hypoallergenic and safe for most skin types, making it comfortable for everyday wear.
Orders & Custom Jewelry
How do I place an order ?
Simply browse our collection, select your favorite pieces, and complete checkout through our secure payment system.
Can I personalize my jewelry ?
Yes. Some SOLSTYS pieces can be customized.
To create a personalized piece, please visit the Custom section of our website and place your order there.
If you have a specific request or need assistance, you can also contact us at
contact@solstyslovesyou.com
Our team will be happy to help you create something unique.
Can I change or cancel my order ?
If you need to modify or cancel your order, please contact us within 24 hours of purchase at:
We’ll do our best to help before your order is prepared and shipped.
Shipping
How long does shipping take ?
Orders are carefully prepared within 1–3 business days.
Estimated delivery times:
Canada : 3–7 business days
International : 7–21 business days depending on destination and customs processing
We ship with Purolator and UPS, and every order includes a tracking number.
Is shipping free ?
Yes. Orders over $150 qualify for free shipping.
For smaller orders, shipping costs are calculated at checkout based on your location and preferred delivery method.
Returns & Exchanges
What is your return policy ?
We want you to love every piece you receive.
Items can be returned within 28 days of delivery (Canada).
Final Sale items are non-returnable and non-refundable.
Return shipping within Canada costs $8.00.
For international returns, please contact us at
contact@solstyslovesyou.com
Refunds are issued to the original payment method within 5–10 business days after we receive and inspect your items.
Can I exchange an item ?
Yes. If you'd like to exchange your jewelry for a different size or style, contact us and we’ll gladly help you find the perfect replacement.
What if my jewelry arrives damaged ?
We handle every order with care, but if your jewelry arrives damaged, please email
contact@solstyslovesyou.com
Include photos of the item and our team will assist you with a replacement or refund.
Jewelry Care
How should I care for my jewelry ?
To keep your jewelry shining beautifully:
• Clean gently with a soft cloth
• Use mild soap and lukewarm water when needed
• Store jewelry in a dry place when not worn
Every order includes a SOLSTYS polishing cloth to help maintain your jewelry.
Private Events & Jewelry Bar
Can SOLSTYS host a jewelry bar at a private event ?
Yes. SOLSTYS offers a private jewelry bar experience for special events.
Perfect for birthdays, bridal showers, corporate events, brand activations, pop-ups, or private celebrations, our interactive jewelry bar allows guests to create their own personalized necklace.
We bring our signature Charm Bar and Natural Stone Necklace Bar, featuring a curated selection of charms, natural gemstone beads, and stainless steel chains.
Guests can mix and match their favorite elements and leave with a one-of-a-kind piece of jewelry they designed themselves.
The experience is creative, elegant, and memorable, making it a unique activity for any celebration.
To inquire about availability, pricing, or event details, please contact us at:
Customer Support
How can I contact SOLSTYS ?
For any questions regarding orders, shipping, returns, exchanges, or jewelry care, please contact us at:
We’re always happy to help and make your SOLSTYS experience seamless.
Privacy & Security
How do you protect my personal information ?
Your privacy is important to us.
All payments are secure and encrypted, and your personal information is never shared with third parties.
Your information is used only to process orders, improve your experience, and communicate about your purchases.
For privacy-related questions, contact
contact@solstyslovesyou.com
Still have a question ?
Our team is always happy to help.
We’ll get back to you as soon as possible.