Refund policy

Shipping & Return Policy

Legal Business Name: SOLSTYS
Business Number (BN): FM1096741
Business Structure: General Partnership
Contact Email: contact@solstyslovesyou.com

Overview

At SOLSTYS, we want your experience to feel simple, smooth, and joyful from the moment you place your order to the moment your jewelry arrives.

Every piece is prepared with care so your unboxing feels as special as the jewelry itself.

Shipping

Order Processing

All orders are carefully prepared and shipped within 1–3 business days (excluding weekends and holidays).

During busy periods, processing times may be slightly extended, but we always aim to ship your order as quickly as possible.

Delivery Times

Estimated delivery times:

  • Canada: 3–7 business days

Delivery times are estimates and may vary depending on carrier delays or local postal services.

Shipping Carriers

We ship with trusted carriers such as Purolator and UPS to ensure safe and reliable delivery.

Once your order is shipped, you will receive a tracking number to follow your package.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free shipping is available on orders over $150.

Packaging

Every SOLSTYS order is carefully packaged in a protective jewelry box or envelope to ensure safe delivery.

Your order includes a SOLSTYS polishing cloth to keep your jewelry looking radiant.

Returns

We want you to love every SOLSTYS piece you receive.

If you are not fully satisfied, you may request a return within 14 days of delivery.

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in their original packaging

  • Proof of purchase is required

For hygiene reasons, worn or used jewelry cannot be returned.

Final Sale items are non-returnable and non-refundable.

Return Process

To initiate a return, please contact us at:
contact@solstyslovesyou.com

Once approved:

  • You will receive return instructions

  • A return label will be provided

Return shipping costs are covered by SOLSTYS.

Returns must be shipped within 14 days of delivery.

Refunds

Once your return is received and inspected:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

Payment Methods

This policy applies to all payment methods, including deferred or installment payment solutions.

For hygiene reasons, items purchased using deferred or installment payment solutions must be unused and unopened to qualify for a return.

Items must meet all return conditions to qualify for a refund.

Exchanges

To exchange an item, please contact us at:
contact@solstyslovesyou.com

Our team will help you find the perfect replacement.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.

We will offer:

  • A replacement, or

  • A full refund

Need Help?

If you have any questions about your order, shipping, returns, or exchanges, please contact us at:

contact@solstyslovesyou.com

We’re always happy to help and make your SOLSTYS experience seamless.